INTERACT 2017 Mumbai, the 16th IFIP TC.13 International Conference on Human-Computer Interaction. September 25-29, 2017 in Mumbai, India. © IFIP INTERACT (Document generated on: Apr 23, 2019 02:25AM)

Field Trips - Accepted Proposals

Go to Field Trips' CFP

Below is the shortlist of accepted Field Trip proposals. Delegates and interested participants can register for the Field Trip of their choice.

Process: Interested individuals must register their INTEREST in the proposals by visiting the field trip website and/or by contacting the Lead Organiser of the field trip. After their interest is confirmed by the field trip organizers, participants can purchase the tickets and register with the conference after June 9, 2017.

Each accepted field trip will have their own call for participation. The revised schedule is mentioned below:

  • May 31, 2017: Deadline to receive registrations of interest to join a Field Trip
  • Jun 7, 2017: Notifications to field trip participants of acceptance into the Field Trip
  • June 21, 2017 (Hard deadline): Camera-ready submissions

FT1: Understanding The Informal Support Networks Of Older Adults in India

Dr. Arne Berger // arne.berger[at] // @somearneberger

We proposes a field trip to understand how older adults construct and maintain informal support networks. The aim of the study is to get a nuanced view on older adults’ practices of receiving from and providing support to peers, family, friends, and neighbors. Group discussions and collaborative photography will be applied to investigate. Findings will be interpreted to understand implications for how to design for support instead of designing support itself.

There exists a plethora of research on smart objects and services, their implementation and evaluation. In contrast relatively little is collectively known about how older adults perceive, construct and maintain communication and support structures for help, security and comfort, within their home and the artifact ecologies at their disposal. Our goal is to understand how older adults socially shape, perceive and use informal support networks. How do they cope with the growing need for support? How do they reciprocate? To investigate we are conducting a comparative cultural study in a medium-sized city in Germany and a suburb of Mumbai, India.

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FT2: Exploring slum-tourism through the lenses of locals in Dharavi

Dr. Deborah Castro // deborah.castro[at]

Visits to most disadvantaged parts of a city (slum tourism) have become a global socio-cultural phenomenon, with a strong hyperlocal impact: the geographical community of those who are visited. The purpose of this field trip is to analyze this type of tourism from the perspective of the locals, namely Dharavi’s inhabitants. Through the combination of both qualitative and quantitative methods, we aim to obtain the data needed to inform the design of a system that pursues empowerment of the community.

FT3: Parental Perspectives Towards Education Technology in Low-Income Urban households

Sumita Sharma, Juhani Linna, Biju Thankachan, Markku Turunen, Heli Väätäjä, Pekka Kallioniemi, Janet C Read and Gavin Sim // sumita.s.sharma[at]

In this field trip, we will conduct semi structured interviews with low income low literate urban parents in Mumbai to gain insights on their concerns and expectations from educational technology for their children. These insights reveal the challenges in designing educational technology that is sustainable, and lasts beyond the ‘experiment phase’, one of the biggest challenges in HCI4D research.

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FT4: Investigating Perceptions of Personalization and Privacy in India

Hanna Schneider, Ceenu George, Malin Eiband, and Florian Lachner // hanna.schneider[at]

Technological products are increasingly equipped with data collection and personalization mechanisms that allow them to adapt to an individual user’s needs. However, the value and perception of these practices for users is still unclear. This field trip proposal investigates users’ mental models of personalization as well as perceived benefits and drawbacks using semi-structured interviews. The interviews make use of the critical incident technique and drawing tasks.

We expect that findings from the field trip will result in rich understanding of the prospective of a collectivist society on personalization and privacy. Results of the field trip can, hence, be contrasted to the results of an equivalent study conducted in Germany, an individualistic society. The overall goal of our studies is to highlight differences in user needs of collectivist and individualistic societies for researchers and practitioners who develop highly personalized systems.

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FT5: Modelling Less-literate User’s Choices of Smartphone Authentication Modes

Pankaj Doke, Sylvan Lobo, Shyama V. S, Ulemba Hirom, Mridul Basumotari // shyamav.s[at]

Smartphones are increasingly becoming a device of choice and are imperative in the discourse of Digitization of services such as banking within a developing country like India. At the same time, a large population within India is less-literate and can face unique security related challenges with smartphones. We believe that Emergent Users are the next set of users who are likely to adopt the smartphone and technology in larger context. Amongst these emergent users we expect that a large class of user will be less-literate, more comfortable with native languages and have never directly consumed any digital technology based information system.

Within the eco-system of the smartphone, namely, the phone itself comprising of an operating system and mobile applications on the phone as well as those on the Internet cloud, a mandatory creation of a Digital Identity in the form of a Google Account is required. Currently, the notion of digital identity Authorization in most smartphone-based applications is implemented using a variety of choices, such as passwords, PINs, patterns, biometrics such as fingerprint, voice, etc. In the context of our users, the emergent users, each of these authentication modes has a usability aspect to it, which has a strong influence on the user and their adoption. For example, issues such as literacy levels are expected to play a role in the composition of passwords or use of local languages in usability of passwords.

In this Field Study, we wish to explore the Migration Model of the users amongst all these authentication modes. For example, how do users trade off PIN to Passwords to Biometrics; what triggers in their context of use, bring about these migrations when potentially the user may have chosen an alternative authentication mode.

For the field trip study, the participants would meet equal number of both male and female users. They would be given a paper prototype and follow three scenarios- 1) showing the multiple mode of authentication, 2) choosing of one authentication with given context, and 3) choosing of password option from the chosen authentication mode within the context. All the finding in the form of artefacts, field notes, videos and photos would be analysed with the participants, and reported as a part of migration model.

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FT6: User-Created Persona by Less-literate Users

Ulemba Hirom // ulemba.h[at], Sylvan Lobo // sylvan.lobo[at], Pankaj Doke // pankaj.doke[at]

Persona is a widely practiced tool in user-centric design based process. While the importance of Persona cannot be disputed, it still remains a Qualitative view of a Designer or a team of Designers. As such, it carries with it, an “outside-in” view of the world of the user and hence by implication the risks of missing the mark.

We perceive this risk being higher in the context of “lesser privileged” users if the Designer may have lesser empathy or other constraints. It would be time-challenging for the Designer(s) to develop the rich insights which an anthropologist might acquire of the context and the user. On the other hand, it would be interesting to have an “inside-in” view of the world of the user.

FT7: IVR Wizard of OZ Field Experiment with Less-Literate Telecom Customers

Deepak Ranjan Padhi, Rohit Gupta // dpadhi90[at]

Interactive Voice Response (IVR) is a popular and one of the most deployed technology interventions in the developing countries.

One of the primary business drivers is that it does not mandate the user to use any technologically advanced device. On the other hand, IVR has been studied for its usability issues. Even for the service providers, IVR costs are higher than services on data channels. However, given the sunk costs and low-technology investments, they are an attractive business proposition and continue to garner support. In this field trip, we propose to have an “experiential” trip of manning and experiencing the system when in use by a less-literate user.

FT8: Mobile E-Health Apps and Mumbai Seniors

Sayan Sarcar // mailtosayan[at]
Merged with FT9

We will conduct a study and report on the ethnographic engagement of mobile healthcare systems for older adults living around the Mumbai area. Our report will include a summary of the users opinions regarding the awareness and usage of mobile apps, which will be collected through formative interview process.

We will also conduct a preliminary user testing to evaluate a particular health app with seniors. The study aims to come up with preliminary design guidelines for the interface designers.

FT9: Understanding Early Technology Adoption by the Emergent Older Adults in Dharavi

Shaon Sengupta, Sayan Sarcar, Anirudha Joshi // shaon.sengupta[at]

This field trip proposes a two-day session to understand and evaluate technology adoption among the elderly population in one of the urban slums of Mumbai named Dharavi, through training, probes and shadowing.

The aim of the study is to analyse perceived challenges, influences & motivations, barriers to adoption and issues faced on two mobile-based tasks (a) mobile wallet based transactions and (b) accessing e-health apps.

Findings from this study will be interpreted to formulate design recommendations and guidelines for the designers, useful to deploy meaningful propositions for the elderly population, thus aiming to facilitate a smooth transition to the digital vision of India.

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FT10: ICT Based Interventions for Anganwadi Healthcare Workers in Mumbai

Biju Thankachan, Sumita Sharma, Markku Turunen, Juhani Linna, Heli Väätäjä, Reinier Kortekaas, Tom Gross // Thankachan.Biju.X[at]

The aim of this field trip is to understand the ICT usage among the Anganwadi Healthcare workers in Mumbai. We plan to conduct semi-structured interviews and researcher observations to gain insight into how the healthcare workers are using technological interventions in their day-to-day work-life.

The study sheds light on designing text free interfaces for low literate healthcare workers.

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Details of the registration process can be found on the registration page